Terms and Conditions
Welcome to Bulore Candle & Co. The following terms and conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing and using our website, you agree to comply with these terms. Please read these terms carefully before proceeding with any purchase or interaction on our site.
1. Acceptance of Terms:By accessing our website or making a purchase, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.
2. Products:We take great care to accurately depict our products on the website. However, please note that actual colors, sizes, and appearances may vary slightly due to factors such as monitor settings and the handmade nature of our products.
3. Ordering:When placing an order, you agree to provide accurate and complete information. After placing an order, you will receive an email confirmation detailing your order. This confirmation does not constitute acceptance of your order but rather acknowledges that we have received it.
4. Payment:All payments are processed securely through trusted payment gateways. We accept various forms of payment, as indicated on our website.
5. Shipping:Shipping times and fees may vary based on your location. We aim to process and ship orders promptly, but please allow for potential delays due to unforeseen circumstances.
6. Returns and Exchanges:We strive to deliver high-quality products. If you are not satisfied with your purchase, please refer to our Returns and Exchanges policy on our website for detailed instructions.
7. Intellectual Property:All content on our website, including images, text, graphics, logos, and product designs, is the property of Bulore Candle & Co and is protected by copyright and other intellectual property laws. You are prohibited from using or reproducing our content without explicit written consent.
8. Privacy:We value your privacy and handle your personal information in accordance with our Privacy Policy. Please review this policy to understand how we collect, use, and protect your data.
9. Limitation of Liability:Bulore Candle & Co shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our products or the content on our website.
10. Governing Law:These terms and conditions shall be governed by and construed in accordance with the laws of Texas, without regard to its conflict of law principles.
11. Changes to Terms:Bulore Candle & Co reserves the right to modify, update, or amend these terms and conditions at any time. Changes will be effective upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the revised terms.
12. Contact Us:If you have any questions or concerns about these terms and conditions, please feel free to contact us through the contact information provided on our website.
Thank you for choosing Bulore Candle & Co. We hope you enjoy our products and have a delightful experience shopping with us.
Return and Refund Policy
Last updated: August 28, 2023
Thank you for choosing Bulore Candle & Co. We strive to ensure your satisfaction with every purchase. If you need to return a product, please review our Return Policy below for details on the terms, process, and contact information.
1. Terms of Return: We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as received.
2. State of Return: Returned items must be in unused and undamaged condition. If the product shows signs of usage, damage, that affects its resale value, we reserve the right to refuse the return or apply for a partial refund.
3. Reasons for Return: You can initiate a return for the following reasons:
- Damaged product: If the product arrives damaged, please provide photographic evidence along with your return request.
- Wrong product received: If you received the wrong product, please specify the correct item when initiating the return.
4. Process for Return: To initiate a return, please follow these steps:
- Contact our customer service team at bulorecandleco@gmail.com within 30 days of receiving your order.
- Provide your order number, the reason for the return, and any relevant details or images.
- Our customer service team will guide you through the return process, provide a return authorization (RA) number, and instruct you on how tosend the item back to us.
5. Process of Refund: Once we receive and inspect the returned item, we will notify you of the status of your return. If your return is approved, a refund will be processed within 5 to 7 days. The refund will be issued using the same payment method used for the original purchase.
Please note:
- Shipping costs for returning the item are the responsibility of the customer unless the return is due to a damaged or wrong product.
- We recommend using a trackable shipping service for returning items to ensure the safe delivery of your return.
- Refunds may take some time to be reflected in your account, depending on your payment provider's policies.
6. Contact Details: For return requests, inquiries, or assistance, please contact our customer service team:
- Email: bulorecandleco@gmail.com
We value your satisfaction and aim to provide a seamless return experience. If you have any questions or concerns, please don't hesitate to reach out to us.
Thank you for your support of Bulore Candle & Co.
Copyright © 2024 BULORÈ Candle & Co - All Rights Reserved.
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